Delivery and Returns Policy

Delivery Schedule

There is currently an 8-week turnaround in shipping your order, although it can take longer – if you would like to know how your order is progressing please contact us.

Delivery Charges

Delivery costs are €55 (plus VAT) per metre of product, using the longer of ‘width’ or ‘projection’. It will be rounded up or down to the nearest metre as required.

E.g. width = 3m and projection is 3.1m

The longest dimension is 3.1M. This will be rounded down to 3m and so the delivery charge will be €55 x  3 = €165.

E.g. width = 3m and projection is 3.6m

The longest dimension is 3.6M. This will be rounded up to 4m and so the delivery charge will be €55 x  4 = €220.


Canopies4u guarantee any canopy sold through an approved dealer or purchased on line for a period of five years* according to the Terms and Conditions listed below.

During the period of this guarantee, Canopies4u will replace free of charge any part or parts of the canopy which are proved to be of unreasonable satisfaction following an inspection by us to be defective in material or manufacture.

The Five Year Guarantee is issued subject to the following Terms & Conditions:

  1. The Canopy has not been misused, handled carelessly, scratched, dented or damaged in any way.
  2. The Canopy has been erected, installed and maintained in accordance with our instructions.
  3. The Canopy must not be removed or relocated once installed. Any removal and subsequent erection elsewhere will immediately result in the guarantee being void.
  4. Any damage or defect due to abuse, misuse, neglect or accident is not covered by this guarantee.
  5. Any repairs carried out by anyone other than an approved dealer are not covered by this guarantee. Any parts used in the repair of the Canopy must be original parts supplied by Canopies4u or the guarantee will be void.
  6. Any modifications or changes made to the canopy without our prior knowledge will render the guarantee void.
  7. Damage caused by fair wear and tear, wilful damage, negligence, gradual deterioration or weathering of external surfaces, including discolouration of painted surfaces, is not covered by this guarantee.
  8. This guarantee only applies to those canopies sold in Ireland.
  9. This guarantee does not cover any items which may be covered by a normal Household Insurance Policy.
  10. In the unlikely event of a defect you must contact us immediately giving full details of the complaint. At this time we will reserve the right to carry out a full site survey at our cost before responding to your claim.

This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage.

This guarantee is offered as an extra benefit and does not affect your statutory rights as a consumer.

Returns Policy

Under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations, 2001, any unused product purchased through our site can be returned within 14 days of receipt for a 100% refund, if in its original condition and in the original packaging. For eligible items,  all we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.

We will carry out an inspection of all returned items to check for signs of use that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued. We guarantee to refund your money within 30 days of receipt of the returned goods.

Any claims for damages or missing items must be notified to us within 48 hours of receipt of goods. Your rights to return goods are protected under the EU Distance Selling Directive.


* Parts only guarantee.  Installation/Fitting is not covered under this guarantee. Guarantee is void should the canopy be modified.